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Priced per agent, not per person
Every person who touches CONNECTED AI would need a SAP licence to do the same work in ByDesign. Here they don't need one: not in finance, not in the warehouse, not on the order desk. Start with the workflow that hurts most, prove it, then expand.
Three ways to start
All plans include unlimited users, SSO, per-tenant data isolation and full audit logging. No per-seat fees, ever.
For teams who want answers out of ByDesign without building reports.
- AR & AP customer profiles: position, ageing, days-to-pay, live statement
- Contextual notes that move the forecast and drive the worklist
- AP, AR & Cash dashboards with AI summaries
- 13-week cash collection forecast
- Stock, despatch & supplier views
- Unlimited users, no SAP licences
For teams ready to take the manual processing out of finance and operations.
- Everything in Insight
- Any 5 automation agents from the catalogue
- Finance: invoice automation, cash allocation, bank rec, expenses, journal classification
- Operations: sales order automation, despatch tracking, track & trace, inventory alerts, shopping carts
- SAP write-back with full audit trail
- Human-in-the-loop review on every posting
For multi-entity groups running finance, supply chain and production on ByDesign.
- All 30+ agents and modules
- Multi-entity, multi-currency consolidation
- Plant, warehouse and quality workflows included
- Custom agent development included
- Named consultant and quarterly reviews
All prices are per month, in GBP, and exclude VAT.
End-to-end AR credit control
Statements out, replies in, the ladder walking itself. One module that runs the whole chase cycle and keeps a human in front of every customer-facing email.
Unlimited users.
Statements that build themselves
Assembled from your live SAP open items at the moment it sends, never a cached copy. Per-currency subtotals (never blended), overdue lines in red, your template and controller signature per company.
Copy invoices attached automatically
Every invoice on the statement goes out with it as a PDF pulled from SAP. Too big for one email? The rest follow in the same thread. Nothing is silently dropped.
A chasing ladder you configure
Statement → Dunning 1 → Dunning 2 → AR manager → account owner → credit consultant. You set the stages, day gates and wording. The clock starts when the email actually sends, so nothing drifts.
An agent on the mailbox
Every reply is read and classified (promise, dispute, remittance, copy-invoice request, general) and matched to the customer by thread, then domain, then content. Unmatched mail goes to a human once, and the map learns.
Promises, disputes and cash on account
A promise the AI spots is a proposal: a controller accepts it (chasing pauses) or dismisses it (chasing continues). Disputes block the ladder. Unallocated cash pauses it and raises a task: allocate, override, or request bank details for a refund.
Part payments don't stall the chase
Money in but a balance left? The ladder keeps advancing, and the next letter switches to wording that thanks them for the payment and chases the remainder.
One daily worklist
Drafts to approve, promises to review, disputes, unmatched emails, cash to allocate, all in one queue per controller with a morning digest. Drafts show how long they've waited and escalate rather than quietly stalling.
It feeds the cash forecast
Accepted promises anchor the 13-week collection forecast; per-customer average days-to-pay fills the rest. Credit control and treasury read from the same number.
SAP stays the system of record
Open items, due dates and clearings are read live and never written back. The chasing logic lives here, so you can change a ladder without touching SAP config.
Nothing goes out unapproved
Every customer-facing email starts in the approval queue. Turn on auto-send stage by stage, once the wording has earned it. Every action audited, every AI prompt and response in the query log.
What you would actually pay
Three real configurations, priced end to end. Every one includes unlimited users.
One job, solved
A team drowning in copy invoice requests and nothing else.
- Copy invoice agent£99
A finance team getting visibility
Dashboards and forecasting, plus the two jobs that eat the most hours.
- Insight£249
- Copy invoice agent£99
- Invoice automation£199
Credit control, end to end
A business where cash collection is the problem worth fixing first.
- AR Credit Control£400
- Insight£249
What it costs to not automate
Two workloads almost every ByDesign finance team is carrying by hand today.
20 hours a week, answering the same question
Customers ask for copies of invoices; someone finds each one in SAP, exports the PDF and replies. Across the business that's 20 hours a week.
The copy-invoice agent is £99/month on its own. The 78 hours it hands back are worth about sixteen times that. It also comes inside AR Credit Control at £400. What’s left either way is the exception pile: about two hours a week.
500 invoices a month, keyed by hand
Invoices arrive by email; AP keys them into SAP, matches them to purchase orders and chases the ones that don't add up. At around 12 minutes each.
Invoice automation alone typically covers its own subscription several times over in the first quarter.
Both examples cost finance time at £20 an hour, fully loaded. Swap in your own rate and the shape doesn't change. Neither figure counts the DSO, the late-payment penalties or the month-end that finishes on time.
The people who only need to look
Warehouse staff checking a despatch. An approver signing off a cart. An order desk looking up a customer. A production supervisor reading a stock position. In ByDesign every one of them needs a named user licence, and not the cheap one.
Self-Service User
Time and expense entry, travel management and purchase approvals. It does not cover reading finance, stock or customer data.
Core User
Standard office personnel working in finance, sales or project management. This is the cheapest tier that lets someone actually look something up.
The one you would needAdvanced User
Super-users handling system configuration, user management and advanced analytics.
20 Core Users
a month, before anyone automates anything
CONNECTED AI Insight
a month, for as many people as you like
Costed at the bottom of the Core User band, per user per month. The crossover arrives almost immediately: three Core User licences cost £252, which is already more than unlimited access to Insight.
Production and operations run on it too
The same agents, the same price model, and still nobody on the shop floor needs a ByDesign licence.
Sales order automation
A customer PO arrives as a PDF, image or spreadsheet. AI reads the lines and creates the sales order in ByDesign, straight from the order-desk inbox, unattended.
Despatch tracking
Live view of every active sales order, ordered against scanned and picked, colour-coded by completion. The warehouse works the list instead of chasing it.
Track & trace
One batch ID, the whole chain: upstream to the supplier delivery and PO, downstream to the outbound delivery and customer. Recall questions answered in seconds.
Inventory & scrap alerts
A scrapping or stock adjustment over your threshold emails the right people with a plain-English summary, the materiality context and a flag if it's becoming a pattern.
Supplier reliability
On-time delivery rate and quantity accuracy per supplier, measured against the actual PO schedule lines. The numbers you need before the next supplier review.
Shopping carts & approvals
Employees raise a cart, it routes for internal approval, then posts to ByDesign. No licence for the requester, no rekeying for procurement.
Your workflow, your agent
The catalogue is where we start, not where we stop. If your team runs a process through ByDesign, whether in finance, on the shop floor or in the warehouse, we can build an agent that runs it with them: your rules, your approvals, your audit trail.
Scoped as a fixed-price project, then folded into your monthly plan. Most go from scoping call to first live run in weeks.
Scope a custom agentEvery module we've built started here
Despatch tracking, identified stock, packaging requirements, journal classification, cash allocation: all of them began as one customer describing a process that ByDesign couldn't quite do.
Built for one tenant, hardened, then offered to everyone. If your process is genuinely unusual, that's the interesting conversation, not the awkward one.
Built for a finance system
SAP is never written blind
Every posting back into ByDesign passes a human review step first. You choose which agents may write at all.
Your data stays yours
Each tenant's documents, files and logs live in that tenant's own storage account, not in a shared pool.
Single sign-on
SSO with role-based permissions, so people see the modules their job needs and nothing else.
Everything is logged
Every SAP call and every AI prompt and response is recorded, with the token usage and the cost, viewable by your admins.
The bits people always ask
Do we need SAP licences for our users?
No. CONNECTED AI reads and writes through SAP's standard interfaces using a single integration user. Your warehouse staff, approvers, order desk and production supervisors work entirely in CONNECTED AI without a ByDesign licence each, which is usually where the business case starts.
Is it priced per user?
Never. You pay for the agents you switch on, not the number of people using them. Adding your whole team costs nothing extra.
Are we tied in?
No. Cancel anytime. No contractual lock-in, no minimum term, and no implementation fee on standard agents. The product has to keep earning its place every month.
Can we start with one agent?
Yes, and most customers do. Pick the process that hurts most, run it for a month, and expand once it has proved itself.
Is AR Credit Control part of a plan, or separate?
It's a module in its own right at £400 a month: statements, the chasing ladder, the mailbox agent and copy invoices together. Add it to any plan, or run it on its own.
What does implementation cost?
Nothing for standard agents. Connecting your tenant and configuring your rules is included. Custom agent development is quoted as a fixed-price project.
What if we already pay MCCS for support?
Existing support customers get preferential platform pricing. Talk to us and we'll fold it into your current agreement.
See it on your own data first
We'll connect a demo to your ByDesign tenant and show you your own numbers before you commit to anything.
Book a 30-minute demo